Frequently Asked Questions

Picking the right packaging for your product involves a lot of info and dozens of important choices. That’s why we created this page and compiled the most helpful, relevant answers to questions that our customer service reps hear the most.

Getting Started

What bag style should I choose?

Do you only make bags in your standard sizes or can you make any size?

What size bag do I need?

Can I use the same coffee bag for whole bean and ground coffee?

How do I know which material is best for my coffee bags?

Do I need a one-way degassing valve?

Can I customize the placement of valves or zippers?

Do you offer support for brands switching packaging suppliers?

Whats your MOQ?

Can I order bags in multiple colors or SKUs within one print run?

Are there fees for ordering multiple versions of my bag (for decaf, house blend, holiday blend) in one order?

Artwork

Can you help with artwork or print files?

What format does printing artwork need to be in?

How long does the artwork approval process take?

Can I mix finishes or add specialty effects to my coffee bags?

What color system should I design in?

Why does the color of my printed bag look different than the artwork proof?

Do you have plate fees?

Sustainability Options

Do you offer recyclable or compostable bags?

Do zippers & vents for recyclable or compostable bags need to be removed?

Are your compostable bags home compostable?

Shipping & Returns

What shipping methods do you offer?

Is shipping included in the price?

Do you offer inventory storage or warehousing?

Do you offer returns?