At Package Joes, we strive to provide our customers with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact us at (720) 902-8050 or info@packagejoes.com.
Submitting a claim
Purchasers have a 60-day window from the date their order ships to file a claim regarding any product concerns.
Samples & supporting evidence
In most cases, the purchaser may be requested to return 10–15 samples of the defective products for evaluation and, when possible, provide digital photos or video documenting the product issue.
All products in question should be retained by the purchaser, except for the 10–15 samples requested for testing.
Returns & reprints
Returns require prior written authorization from Package Joes. Products returned without prior written authorization may not be eligible for credit or refund.
Returning defective products
Package Joes reserves the right to require the purchaser to return all products in question in order to process a refund. If a reprint is determined to be necessary, the purchaser must return the defective products within 14 days. If the defective products are not returned within this timeframe, the purchaser may be responsible for the cost of the reprinted order.
Products that are determined to meet Package Joes’ quality standards may be returned to the purchaser following quality review, sorting, or reworking, as applicable.
Reprint & shipping timelines
Reprint turnaround times and shipping timelines may vary depending on production capacity and order requirements.
Credits & refunds
If a credit or refund is offered, the amount will be determined by Package Joes based on the circumstances of the claim.
All policies are subject to change without prior notice. Determination of defects and eligibility for credit is at the sole discretion of Package Joes.
Questions? Contact us
For any questions regarding returns, refunds, product quality, or reprints, please contact us at:
